Physiotherapy in NZ   What is physiotherapy?   What physiotherapy can do for you   Choosing a physiotherapist   What to expect from your consultation   How to become/register as a physiotherapist   The New Zealand Society of Physiotherapists

Your physiotherapist will work with you to achieve this, and wants to know what is causing you difficulties and concerns. It is a good idea to write down any points or questions beforehand so you don’t forget.

• Wear clothes that you’ll be comfortable to move in.
• You are welcome to bring support with you (family, whanau or friends).
• Bring along any other important information, such as a referral letter from your doctor, or X-rays.

Subsequent visits may take from 15 minutes to half an hour.

What treatment should you expect?
Physiotherapists use a variety of treatments. These may include:

• Exercise programmes
• Manipulation and mobilisation
• Lifestyle advice
• Education to prevent future injury
• Acupuncture
• Massage
• Hydrotherapy

If you don't understand a procedure or exercise ask your physiotherapist to explain it again or to demonstrate it.

Your physiotherapist may provide you with written instructions and diagrams of exercises to continue with at home.

If you have any side effects from your treatment, please let your physiotherapist know immediately.

If you have any changes to your medical or general condition during your course of treatment, such as pregnancy, illness or prescribed drugs, make sure you tell your physiotherapist.

What happens if you are not happy with your treatment?

If you have concerns about the treatment you received from your physiotherapist or have concerns about your physiotherapist/patient relationship you can:

• Discuss it with your physiotherapist, if appropriate.
• Raise your concerns with the Health and Disability Commissioner's office. A free advocacy service is available to help you do this.
• Contact the New Zealand Society of Physiotherapists Inc. The Society may be able to help with your complaint or query.

As a user of physiotherapy services you have a right to expect high quality treatment and service. These rights are summed up in the Code of Health and Disability Services Consumers’ Rights.

Read more about Your Rights and Responsibilities as a User of Physiotherapy Services.