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Making a complaint

Concerned about the physiotherapy treatment you have received?

When you are treated by a physiotherapist you have the right to be treated with care, skill, dignity and respect. You are also welcome to bring a family member, whanau, friend, caregiver and/or interpreter to your treatement. You can also withdraw from your treatment at any stage or seek a second opinion. Download our brochure at the bottom of this page for more information on your rights and responsiblities.

Concerns and complaints

If you have any concerns about your treatment then there are a range of options available to you.

If you are comfortable doing so then you can discuss your concerns with your physio, you are also welcome to contact us at Physiotherapy New Zealand to discuss your concerns and we can explain how to go about making a complaint.

If you wish to make a formal complaint then you can submit this to the Physiotherapy Board of New Zealand (a separate organisation and the registering authority for physios) via their online form on their website. You can also make a complaint with the Health and Disability Comissioner, who promotes and protects your rights and recieves all formal complaints against health practitioners.


For more information on our rights and responsiblities download our brochure at the bottom of this page. You can also access the Code of Health and Disability Services - Consumers’ Rights online.

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