Visiting a physio

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Visiting a physio

When you visit your physio for the first time, they'll talk to you about your medical history and assess your health issue. They'll discuss what you'd like to achieve from the treatment.

From there, they'll develop a treatment plan just for you. They'll explain what it involves, what results you can expect, how long it'll take and how much it'll cost. If you agree, your treatment can start.

What treatment should I expect?

Physiotherapists use a variety of treatments. These may include:

  • Exercise programmes
  • Manipulation and mobilisation
  • Lifestyle advice
  • Education to prevent future injury
  • Acupuncture
  • Massage
  • Hydrotherapy

If you don't understand a procedure or exercise, ask your physiotherapist to explain it again or to demonstrate it. Your physiotherapist may provide you with written instructions and diagrams of exercises to continue with at home.

If you have any side effects from your treatment, please let your physiotherapist know immediately.

Your first visit

At your first appointment your physio will take a thorough medical history, assess your problems and discuss your goals for treatment. This information will help to develop an individual treatment programme. Your physiotherapist will then explain your treatment, expected results, how long it will take and how much it will cost, and seek your agreement before proceeding.

It’s a good idea to wear clothes that you’ll be comfortable in and to bring along any important information, such as your X-rays.

ACC claims and referrals

Remember, physios are registered health professionals who can lodge an ACC claim for you if you have an injury. You can see a physio directly you do not need a referral from your doctor.

Your rights and responsibilities

  • To be treated with care and skill, dignity and respect
  • To bring a family member, whanau, friend, caregiver and/or interpreter to your treatment
  • To withdraw from your treatment at any stage or seek a second opinion.

If you are concerned about the physiotherapy treatment that you received then you can make a complaint.

For more information on our rights and responsiblities download our brochure at the bottom of this page. You can also access the Code of Health and Disability Services - Consumers’ Rights online.

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